1. Create a case within Sherpaa’s app and tell us the details of your situation.
2. Within a few minutes, our doctors message back with a series of specific questions.
3. It could be something simple and temporary, like ear inflammation or a wild night out at a loud club. If it’s simple and likely temporary, we’ll check back in in a few days to see if things have resolved.
4. Tinnitus can be tricky. We’ll often use an app that tests your hearing. We’ll recommend one so we get preliminary results.
5. We may arrange an appointment with a local in-network hearing specialist for further management. After seeing the specialist, we obtain a report outlining their findings and recommendations and we include that in your case in the app. We then work in conjunction with them to ensure your situation improves.
6. Sherpaa always checks in on you. And you can easily send us updates. We’re here for you from beginning to end.

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