1. Create a case within Sherpaa’s app and tell us the details of your situation. For example, have you ever had a kidney infection? Have you ever had to take multiple rounds of antibiotics to clear an infection? 
  2. Within a few minutes, our doctors message back with a series of specific questions.
  3. Most urinary tract infections are simple and treated with an antibiotic. If it’s a very clear bacterial infection based on your story, we’ll prescribe antibiotics. You choose your pharmacy within the app and pick up the prescription in no time.
  4. We may ask you to go to the pharmacy to get a UTI test just to confirm an infection.  
  5. Occasionally, things are unclear and our doctors think you need an exam, we’ll send you to a recommended local in-network place or specialist to get examined and treated.
  6. Sherpaa always checks in on you. And you can easily send us updates. We’re here for you from beginning to end.

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