There are three main differences between Sherpaa and these services: capability, usage, and strategy.

  • Sherpaa treats ~1,500 diagnoses and the Teladocs treat ~30
  • 50-90% of employees use Sherpaa, ~3% use the Teladocs
  • Sherpaa isn't a bundled add-on, we're a real standalone strategy

Capability

Without the ability to manage issues with the same patient over time, no doctor would take a risk on treating a moderate or complex issue and jeopardize their medical license and malpractice policy. Patients always work with the same Sherpaa doctors over time. Because we're not a service that matches up random patients with random doctors, Sherpaa doctors can treat ~1,500 diagnoses, TelaDoc and the others can treat ~30. Because Sherpaa doctors can confirm diagnoses with tests, arrange care with local specialists, and communicate with patients over time, we can treat and manage far more diagnoses, on par with a traditional primary care doctor. Because Teladoc and the others are simply a 10 minute phone call with a random doctor who can't order tests or follow-up and manage things over time, this restricts them to ~30 diagnoses, like pink eye and colds. These moderate and complex issues are what drive real costs for companies and employees. Fifty percent of your people will spend 5% of your costs, 40% will spend 35% of costs, and 10% will spend 65% of costs. Teladoc targets the 50% of people who spend 3% (pink eye, colds, UTIs). And Sherpaa manages the health of the 50% of people who spend 97% of costs, while also solving the simple problems for the 50% who spend next to nothing. Sherpaa manages issues like asthma, migraines, breast cancer, depression, Lyme Disease, etc.. These are the expensive things that drive real costs.

Usage

Sherpaa's usage (employees who create two or more cases a year) is typically 50% to 90%. Deconstructing Teladoc's recent IPO, Teladoc's usage is ~3%. Low usage stems from low capability.

Sherpaa is a standalone, unbundled strategy

Engagement and usage is the first step in seeing real value. That's why we invest so heavily in communicating Sherpaa's service and value to your people. TelaDoc and the others are typically bundled add-ons to your health insurance plan or your HR system. Sherpaa is a standalone strategy and we take our usage seriously. Without exceptional usage within your company, we can't prove value.

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