Advice and answers from the Sherpaa Team

  1. Create a case within Sherpaa’s app and tell us the details of your situation. Please send plenty of photos of your throat too!
  2. Within a few minutes, our doctors message back with a series of specific questions.
  3. Most throat infections are viral and antibiotics don’t kill viruses. If your story suggests it’s a viral issue, we recommend things you can do at home to treat your discomfort. 
  4. If it’s a very clear bacterial infection based on your story, we’ll prescribe antibiotics. You choose your pharmacy within the app and pick up the prescription in no time. 
  5. If it’s unclear and our doctors think your throat warrants an exam, we’ll often send you to a local in-network place to get an exam and, potentially, a prescription for antibiotics to treat your infection.
  6. Sherpaa always checks in on you. And you can easily send us updates. We’re here for you from beginning to end.

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