Advice and answers from the Sherpaa Team

  1. Create a case within Sherpaa’s app and tell us the details of your situation. Of course, send along plenty of photos.
  2. Within a few minutes, our doctors message back with a series of specific questions.
  3. Based on your responses, we’ll begin treatment with a long-term plan to get your acne under control.
  4. We’ll likely prescribe medications. You choose your pharmacy within the app and pick up the prescription in no time.
  5. We’ll check in on a regular basis to see how the treatment is coming along and adjust things accordingly.
  6. If needed, we may refer you to a local in-network dermatologist. After seeing the dermatologist, we obtain a report outlining their findings and recommendations and we include that in your case in the app. We then work in conjunction with them to ensure your situation improves.
  7. We get your acne under control with frequent in-app check-ins.

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