1. Create a case within Sherpaa’s app and tell us the details of your situation. 
  2. Within a few minutes, our doctors message back with a series of specific questions.
  3. Your responses can give us a good idea if your symptoms are from a virus, bacteria, or something else. 
  4. Most lung infections are viral and antibiotics don’t kill viruses. If your story suggests it’s a viral issue, we recommend things you can do at home to treat your discomfort. 
  5. If it sounds like it might be a bacterial pneumonia that antibiotics can treat, we’ll order an x-ray at your local imaging center to be done in no time.
  6. The radiologist will send us the results of your x-ray to be included in your case. If the x-ray shows a bacterial pneumonia, we’ll prescribe medications you need to get this infection under control. You choose your pharmacy within the app and pick up the prescription in no time. 
  7. If it’s unclear and our doctors think your lungs warrant an exam, we’ll send you to a local in-network place to get an exam and, potentially, a prescription for antibiotics to treat your infection.
  8. Sherpaa always checks in on you. And you can easily send us updates. We’re here for you from beginning to end.

Did this answer your question?