Within Sherpaa's app, messaging is like email. You send off a message, a few minutes later, you get a response. It's not instantaneous because this allows both you and our doctors to prioritize our time and efforts. Your issue might not be time-sensitive, but another patient is having a really urgent serious issue. Also, you have meetings, you've got deadlines, and you've got all kinds of other things that require your time throughout the day. You communicate with our doctors on your own time and terms.
However, sometimes things are urgent and you need real-time communication with your doctors. Within the app, you choose "I need to speak with a doctor now" and this will immediately call our doctors. Also, occasionally our doctors need to speak with you in real-time so we simply call you. It's simple and convenient.